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Job Details: IT Assistant

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IT Assistant
VN267
May 26, 2020
West Point Administrative Office
Region wide
Full Time
M-F 8:00 - 5:00, available after hours as needed
Duties
1. Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
2. Sets up and configures desktop computers, peripherals and accounts assigning security levels;
3. Installs software and installs and repairs hardware and peripherals;
4. Tests programs;
5. Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
6. Assists in maintaining systems, databases and web pages;
7. Assists in Administering user accounts;
8. Designs and produces basic reports;
9. Sets up and submits production jobs and edits and debugs computer output;
10. Transfers computer files between platforms;
11. Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
12. Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
13. Arranges for distribution of output to customer;
14. Maintains records;
15. Contributes to unit goals by accomplishing related duties as required.
Two or more years of related experience with computers and providing customer service in a technological environment. May require the knowledge of a variety of hardware as well as software, programming languages, and operation systems. May be tested on appropriate computer skills as required.
HS
High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.
n/a
    

Mission Statement

“To provide quality, affordable, consumer-oriented, comprehensive behavioral health services. Our culturally sensitive, community based services will work through appropriate interagency collaboration to enable our clients to attain their highest level of individual and family functioning in the least restrictive environment.”



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This facility is a member of the National Health Service Corps: NHSC.hrsa.gov
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